The Good Days Academy Podcast
This podcast is packed with actionable strategies, expert tips, and personal stories that will help you skip the guesswork and grow your VA business faster. You’ll also hear how I juggle the challenges of a 9-5 while creating a sustainable business I love. Ready to turn your passion into profit and live a life of freedom? This podcast is for you.
The Good Days Academy Podcast
S1 Ep 6: How I lost a client in 5 minutes... and built my dream VA business anyway
In this episode I’m diving into a real-life experience where I had to navigate a challenging conversation with a client. As virtual assistants, it’s inevitable that we’ll face situations where clients disagree or misunderstand certain aspects of our services. I’ll be reading the actual email exchange (without revealing any identities!) to show you how to handle these situations with professionalism, empathy, and clear communication.
We’ll discuss:
- Why client misunderstandings happen and how to prevent them
- The importance of setting clear expectations from the start
- How to handle disputes or disagreements with grace
- Tips for maintaining professionalism and setting boundaries
- The art of offering solutions while keeping the relationship intact
Takeaways:
- My exact email templates for responding to clients in difficult situations
- Practical advice on how to keep cool in challenging moments
Related Resource: Get my FREE VA Email Templates for Difficult Client Conversations, a collection of customizable email templates to help you navigate tough situations with ease. These templates cover everything from late payments and scope creep to contract disputes.
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